Table of Contents
1. Introduction
DoubleDown Interactive LLC and its affiliates ("DoubleDown," "we," "us," or "our") operate DoubleDown Casino and related services. We are dedicated to maintaining the trust and confidence of our players. This Privacy Policy applies to our websites, mobile applications, and games played via third-party platforms such as Facebook, Amazon, Google Play, and the Apple App Store (collectively, the "Services").
By accessing or using our Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with any part of this policy, please do not use our Services. This policy is incorporated into and subject to the Terms of Use.
2. Information We Collect
We collect information to provide a seamless and personalized gaming experience. The types of information we collect depend on how you interact with our Services.
A. Information You Provide Directly
- Registration Information: When you create an account, we may collect your name, email address, password, and age to verify eligibility.
- Customer Support: If you contact us for assistance, we collect your name, email, User ID, and the content of your message, including any screenshots or documents provided.
- Social Media Features: If you link your account to Facebook or other social networks, we collect information you authorize the network to share, such as your profile picture, friend list, and name.
- Surveys and Contests: Participation in optional surveys or contests may require contact information and demographic data.
B. Information Collected Automatically
When you access our Services, we automatically log certain technical information to ensure stability and security:
- Device Information: Device model, operating system version, unique device identifiers (UDID, IDFA, GAID), and mobile network information.
- Usage Data: Log files including IP address, browser type, access times, pages viewed, and gameplay data (spins, wins, losses, chip balance).
- Location Data: Approximate location derived from your IP address. We do not collect precise GPS coordinates without your explicit consent.
C. Payment Information
When you purchase virtual chips, the transaction is processed by third-party payment providers (e.g., Apple, Google, Facebook, PayPal). DoubleDown does not directly store your full credit card number or bank account details. We receive only transaction confirmations, such as a transaction ID and the item purchased, to credit your account.
4. How We Use Your Information
We use the collected information for specific business purposes, including:
- Service Delivery: To create your account, enable gameplay, process transactions, and maintain your chip balance.
- Improvement: To analyze user behavior, fix bugs, optimize game mechanics, and develop new features.
- Communication: To send you updates, security alerts, and support messages. With your consent, we send promotional emails regarding special offers and bonuses.
- Security: To detect and prevent fraud, cheating, unauthorized access, and violations of our Terms of Use.
- Personalization: To tailor content, game recommendations, and advertisements to your preferences.
5. Sharing & Disclosure
We do not sell your personal information to third parties for money. However, we may share information in the following circumstances:
Service Providers
We engage third-party companies to perform services on our behalf, such as hosting (AWS), customer support software (Zendesk), analytics (Google Analytics), and marketing automation. These providers have access to personal information only to perform their specific functions and are contractually obligated to maintain confidentiality.
Legal Requirements
We may disclose information if required by law, court order, or government regulation, or if we believe disclosure is necessary to investigate illegal activities, enforce our Terms of Use, or protect the rights and safety of DoubleDown, our players, or the public.
Business Transfers
In the event of a merger, acquisition, bankruptcy, or sale of assets, user information may be one of the transferred assets. We will notify users via email or a prominent notice on our site of any change in ownership or uses of personal information.
6. Data Security
We implement robust physical, technical, and administrative security measures to protect your information from unauthorized access, loss, or misuse. These measures include:
- Encryption: Data transmitted between your device and our servers is encrypted using Secure Socket Layer (SSL) technology.
- Access Controls: Access to personal data is restricted to authorized employees who need it to perform their job duties.
- Audits: We regularly review our information collection, storage, and processing practices.
While we strive to protect your data, no transmission over the internet is completely secure. We cannot guarantee the absolute security of your information.
7. Your Rights & Choices
Depending on your location, you may have specific rights regarding your personal data:
- Access & Portability: You may request a copy of the personal information we hold about you.
- Correction: You can update your account details within the game settings or by contacting support.
- Deletion: You may request the deletion of your account and associated data. Please note that game progress and virtual chips will be permanently lost.
- Opt-Out: You can unsubscribe from marketing emails via the "Unsubscribe" link in the footer of the email. You can also adjust push notification settings on your mobile device.
8. Children's Privacy
Our Services are strictly intended for users 21 years of age or older for amusement purposes only. We do not knowingly collect personal information from children under the age of 13 (or under 16 in certain jurisdictions). If we become aware that we have inadvertently collected data from a child, we will take immediate steps to delete it. If you believe a child has provided us with personal information, please contact us immediately.
9. California Privacy Rights (CCPA)
Residents of California have specific rights under the California Consumer Privacy Act (CCPA). This includes the right to know what personal information is collected, the right to request deletion, and the right to non-discrimination for exercising these rights. To make a CCPA request, please contact our support team or use the "Do Not Sell My Personal Information" link in the footer of our official website.
10. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Data Protection Officer:
Email: [email protected]
Mailing Address:
DoubleDown Interactive LLC
Attn: Privacy Policy
605 5th Ave S, Suite 800
Seattle, WA 98104