Contact Us

We Are Dedicated to Your Experience

At DoubleDown Casino, we pride ourselves on delivering not just the best social casino games in the world, but also the best player support. Our team of dedicated support specialists operates around the clock, 365 days a year, to ensure that your gaming experience remains seamless, fun, and hassle-free. We understand that encountering an issue with your chips or game loading can be frustrating, and we are committed to resolving your inquiries with speed, empathy, and technical expertise.

Before You Contact Us: Quick Troubleshooting

Many common issues can be resolved immediately without waiting for a support response. Before submitting a ticket, we recommend trying these quick fixes:

• Refresh Your Browser: Sometimes a simple page reload is all it takes to resync your chip balance.
• Check Internet Connection: Ensure you have a stable Wi-Fi or data connection, as packet loss can cause spin errors.
• Clear Cache: Clearing your browser's cache and cookies can resolve loading issues, especially after a game update.
• Update App: If playing on mobile, check the App Store or Google Play Store to ensure you have the latest version installed.

Department Directory

To serve you better, our support team is divided into specialized departments. Directing your inquiry to the right place ensures a faster resolution.

1. Technical Support: Contact this department for game crashes, freezing screens, error codes, or installation problems. Please provide your device model and OS version when contacting us.

2. Billing & Purchase Support: If you purchased chips via Apple, Google, Amazon, or Facebook and they haven't appeared, our Billing team can help. Please have your transaction receipt number ready. Note that we cannot directly refund transactions made through third-party app stores, but we can credit your account with the missing items.

3. Account Security: If you suspect unauthorized access to your account or need help recovering a lost guest account, our Security team acts swiftly to protect your player data. Please note that guest account recovery is limited and often depends on your device ID.

Response Time Expectations

We strive to respond to all inquiries within 24 hours. However, during peak times such as new slot releases, holiday events, or global server maintenance, response times may extend to 48 hours. Please do not submit multiple tickets for the same issue, as this pushes your inquiry further down the queue. Rest assured, every ticket is read and responded to by a human agent.

Join Our Community

Sometimes the best help comes from fellow players! Our vibrant community on Facebook and our official forums is a great place to find tips, tricks, and answers to gameplay questions. Our moderators are also active on social channels to provide quick assistance for general queries.